Refund policy

If your order has not been received, or has been lost by the carrier, please contact us immediately for assistance, including a refund, reshipment or help with tracking your package.

If your coffees arrive damaged, please send a photo of the box in the condition you received it within 5 days to ohana@heavenlyhawaiian.com

If your order is wrong please contact us within 5 days of receiving and we'll gladly provide a refund or credit.

If you're not satisfied with your order please contact us within 5 days. We may ask that the coffee is returned to us prior to refunding for inspection.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.